Professional field services are provided by The Neill Group utilising highly experienced field agents and licensed private investigators. Personal visits have proven to be an effective way to confirm addresses, re-engage with your clients or debtors and to ensure compliance of contractual and legal obligations

The Neill Group are engaged by clients in the commercial, government and private sectors to engage people who are more likely to respond better to a personal field visit from one of The Neill Group’s highly experienced and savvy field agents. The Neill Group has established an exceptional reputation as one of New Zealand’s largest and most professional legal and mercantile field service providers.

With over 30 years of genuine operational experience, highly trained and professional field agents, process servers, private investigators and security specialists, and a commitment to compliance, brand protection and continuous people, process and technological development, The Neill Group has become the premier provider of field services to the legal, finance, banking and government sectors.

The provision of services to such a diverse range of market demands that our agents possess industry specific skill sets, work ethic and flexibility that best serves our clients unique requirements. Priding ourselves on technical excellence, regulatory compliance and outstanding service, The Neill Group offers a comprehensive range of field services, including, but not limited to:  

  • Document Serving (Process Serving)  
  • Field Agent Visits  
  • Motor Vehicle Repossessions  
  • Asset Recoveries   
  • Skip Tracing  
  • Court Filing  
  • Home Examinations  
  • Address Verification  
  • Stock Audits  
  • Floor Plan Audits (Motor Vehicle Industry)  
  • Negotiations  
  • Complex Debt Recovery  
  • Private Investigations  
  • Compliance Checks  
  • Background Inquiries  
  • Financial Verification  
  • Property Inspections  
  • Landlord Representation  
  • Security Evaluations  
  • Asset Verification 
  • Utility Company Visits  
  • Mediation  
  • Debtor Interviews  
  • Payment Arrangements  
  • Dispute Resolutions

Field Visits – In some cases, clients or debtors are unable to be contacted by telephone or post, the best solution is a personal visit to their last known address or a discreet visit to their workplace. A key to our field agent service is a structured process that deploys professional and personable “street savvy” field agents with commonsense and negotiation skills.

Field visits are a powerful tool when assessing an individuals circumstances and the potential for debt recovery, collecting payments, or simply making informed decision based on accurate information. Field visits are also a valuable means of determining the condition, registration and insurance status and location of a secured asset, making demand for payment, or for establishing or verifying essential information such as place of residence, occupation, asset and liability status and insurance information.

The Neill Group’s nationwide field services team are training in conducting interviews and pre-disconnection discussions, and in negotiating payment arrangements or settlements based on parameters set by clients, together with overall financial position of the debtor. Comprehensive written and photographic reports and provided to aid informed decision making, while maintaining our adherence to absolute regulatory compliance at all times. 

Our nationwide team of field agents have the experience and skill set to effectively influence volatile situations, deescalate conflict and negotiate a solution that works for you and your debtor or client. Our fee structure is highly competitive from just $90.00 including GST, time/mileage and up to three visits to a nominated address at various times. 

The Neill Group also provides a comprehensive services from private investigations and specialised security to process serving and risk management. The Neill Group deploys only certified and licensed private investigators, process servers and security specialists to service the greater Wellington region and throughout New Zealand.

A number of our field agents are former members of the New Zealand police or military with many years of experience working with sensitive personal issues and more complex matters that require professionalism and diplomacy.

Our firm but fair approach provides positive results, we ensure your brand, company or organisation are positively represented by our field agents at all times. 

The Neill Group are committed to:
– Deploying astute and highly experienced nationwide field agents
– Providing clients with a highly ethical and professional service with tangible results
– Ensuring our fee structure is competitive and reflects the level of service provided
– Offering clients reliability and continual improvement based on 30 years of experience
– Ensuring confidentiality and client privacy is respected and maintained at all times
– Remaining committed to developing mutually beneficial client and contractor relationships
– Providing a continual review process of standard operating procedures and processes based on recognised best practice

Throughout New Zealand and worldwide, commercial entities, public organisations, government agencies and private clients utilise The Neill Group’s high level of expertise and proven track record in providing specialised services and bespoke solutions across a broad range of functions with the geographical reach that few can match. When experience matters, contact us.

Areas of Service

The Neill Group are based in Wellington with a strategic nationwide network of licensed private investigators, process servers, field agents, security specialists and repossession agents throughout the greater Wellington region along with agents in every area, district and region of New Zealand, including: Northland, Whangarei, Auckland, Wellsford, Warkworth, Orewa, Albany, Takapuna, Mangere, Manurewa, Pukekohe, Coromandel Peninsular, Thames, Waihi, Whangamata, Whitianga, Waikato, Hamilton, Te Awamutu, Cambridge, Huntly, Morrinsville, Matamata, Putaruru, Tokoroa, Otorohanga, King Country, Taumarunui, Te Kuiti, Waitomo, Bay of Plenty,Tauranga, Te Puke, Whakatane, Kawerau, Opotiki, Rotorua, Taupo, Turangi, Murupara, East Cape, Gisborne, Tolaga Bay, Tokomaru Bay, Ruatoria, Te Kaha, Taranaki, Wanganui, New Plymouth, Stratford, Hawera, Waitara, Inglewood, Manawatu, National Park, Waiouru, Taihape, Plamerston North, Marton, Bulls, Feilding, Ashhurst, Foxton, Horowhenua, Levin, Otaki, Kapiti, Waikanae, Paraparaumu, Paekakariki, Wellington, Plimmerton, Porirua, Tawa, Johnsonville, Upper Hutt, Lower Hutt, Wainuiomata, Hawkes Bay, Wairoa, Napier, Hastings, Havelock, Waipukurau, Dannevirke, Wairarapa: Featherston, Pahiatua, Masterton, Carterton, Greytown, Tasman, Nelson, Blenheim, Picton, Motueka, West Coast, Westport, Greymouth, Hokitika, Wanaka, Queenstown, Twizel, Alexander, Te Anau, Canterbury, Christchurch, Kaikoura, Ashburton, Southland: Timaru, Oamaru, Dunedin, Invercargill, Balclutha, Mossburn, Gore