The setting of fees is dependent on a number of factors and dependent on the complexity and urgency of a matter. The skill, specialised knowledge, responsibility and risk involved; the results achieved and the time expended by relevant people including their experience and ability.
Estimates are a guide to the costs that may be incurred on a matter. They are not a quote or maximum fee. We will keep you regularly updated on the progress of your matter and will advise you in advance whether the fee estimate needs to be adjusted. Estimates will normally be for our fee plus the expenses and disbursements we will incur on your behalf and will include GST.
Disbursements & Expenses
In providing services we may incur disbursements or have to make payments to third parties on your behalf. This fee will typically include disbursements such as photocopying, faxes, couriers, national telephone toll calls and mobile telephone calls that do not exceed $10 each. We will invoice you all third party disbursements as they are incurred.
Where any of these disbursement costs exceed $200 we may ask for a payment in advance before we commence the work. Where an independent professional advisor is required to be engaged, it is expected that this fee will be paid by you prior to their engagement; or an independent arrangement be made between you and the independent professional concerned.
In the event that your matter proceeds to court, we will require to charge to cover the preparation and time in court. We will advise you of this by telephone and/or in writing and will provide you with our account details so that payment can be made by direct debit.
Payment of Services
It is our practice to bill on a fortnightly basis where the matter is operating on a continuous basis and on completion of the matter or on termination of our engagement. Invoices are strictly payable within 7 days of the date of the invoice and upon completion of the assignment unless alternative arrangements have been agreed to by us in advance.
When we are holding money on your behalf in our trust account, we may draw on that money for our fees and disbursements when invoiced. You authorise us to deduct our fees and disbursements from any judgment, settlement or other money received by us on your behalf.
Although you may expect a third party to pay our invoices, or you may request us to direct our invoices to a third party, you remain responsible for the timely payment of our invoices.
Questions & Complaints
We maintain a procedure for handling questions or complaints by clients designed to ensure that these are dealt with promptly and fairly. Please state your concerns clearly in writing and address your letter to your Liaison Partner. Alternatively you may contact us by mail, telephone and/or email (contact details are listed on this website).
We will hold in confidence all information concerning you or your affairs that we acquire during the course of acting for you. You have the right to access this information and you may request us to correct this information if it is not correct.We will not disclose any of this information to any other person except:
To the extent necessary or desirable to enable us to carry out your instructions; or
To the extent required by law.
Retention of Files
You authorise us (without further reference to you) to destroy all files and documents for this matter (other than any documents that we hold in safe custody for you) 6 months after our engagement ends, or earlier if we have converted those files and documents to an electronic format.
Unsolicited Electronic Messages Act 2007
Under this Act, you must consent to receiving commercial emails from us. Consent can be either explicit, inferred or deemed. We will infer that we have your consent to send you commercial emails from time to time unless you inform us otherwise by letter or email. The email address for unsubscribing to commercial emails is: firstname.lastname@example.org
The Neill Group are based in Wellington with a strategic nationwide network of licensed private investigators, process servers, field agents and security specialists throughout New Zealand!