A visit by a professional field agent from The Neill Group has proven to be an effective way to re-engage with debtors. The field agents manage conflict, negotiate payments and assist with the compliance of legal and contractual obligations.

The Neill Group’s field agents are skilled at communicating with people in the community who respond best to a personal visit, including: habitual debtors, multi-cultural clients and people with disabilities, addiction or mental health issues.

The key to the success is a proven structured process that utilises the experience of field agents who have the ability to communicate with people at every level. The Neill Group operates one of New Zealand’s largest nationwide network of field agents and licensed repossession agents covering every region of New Zealand.

The Neill Group has decades of experience managing sensitive issues that require a high level of care because of potential damage to a clients brand or market reputation. In some cases, clients or debtors are unable to be contacted by telephone or by post, the best solution is a personal visit to their last known address or a discreet visit to their workplace.

Field visits are a powerful tool when assessing an individuals circumstances and the potential for debt recovery, collecting payments, or simply making informed decision based on accurate information. A personal visit is also a valuable means of determining the condition and location of secured assets or for verifying information.

The Neill Group’s nationwide field services team are training in conducting interviews and pre-disconnection discussions on behalf of utility company’s. The Neill Group’s nationwide field services team also negotiate payment arrangements or settlements based on the parameters set by clients, together with an assessment of the overall financial position of the debtor.

Comprehensive written and photographic reports and provided to aid informed decision making, while maintaining our adherence to absolute regulatory compliance at all times. A number of our field agents are also licensed as private investigators with a background in law enforcement and many years of experience working with sensitive and complex matters that require a high level of diplomacy.

Repossessions & Asset Recoveries 

Dion Neill is licensed to carry out repossession services by the Private Security Personnel Licensing Authority. Dion is the agent of choice for a number of New Zealand’s leading banks, financial institutions and government agencies. The Neill Group carries out commercial evictions when the property owner or landlord has the legal right to re-enter a premises as a result of arrears on a commercial rental or lease agreement. Evictions will only be carried out when the legal right to enter has been confirmed, this also applies to company liquidation’s and receivership.

New Zealand & International Service 

The Neill Group are based in Wellington with a strategic nationwide network of contracted licensed private investigators, security specialists, field agents, repossession agents and legal process servers in every district and region of New Zealand, including: Northland, Whangarei, Auckland, Wellsford, Warkworth, Orewa, Albany, Takapuna, Mangere, Manurewa, Pukekohe, Coromandel Peninsular, Thames, Waihi, Whangamata, Whitianga, Waikato, Hamilton, Te Awamutu, Cambridge, Huntly, Morrinsville, Matamata, Putaruru, Tokoroa, Otorohanga, King Country, Taumarunui, Te Kuiti, Waitomo, Bay of Plenty, Tauranga, Te Puke, Whakatane, Kawerau, Opotiki, Rotorua, Taupo, Turangi, Murupara, East Cape, Gisborne, Tolaga Bay, Tokomaru Bay, Ruatoria, Te Kaha, Taranaki, Wanganui, New Plymouth, Stratford, Hawera, Waitara, Inglewood, Manawatu, National Park, Waiouru, Taihape, Palmerston North, Marton, Bulls, Feilding, Ashhurst, Foxton, Horowhenua, Levin, Otaki, Kapiti, Waikanae, Paraparaumu, Paekakariki, Wellington, Plimmerton, Porirua, Tawa, Johnsonville, Upper Hutt, Lower Hutt, Wainuiomata, Hawkes Bay, Wairoa, Napier, Hastings, Havelock, Waipukurau, Dannevirke, Wairarapa: Featherston, Pahiatua, Masterton, Carterton, Greytown, Tasman, Nelson, Blenheim, Picton, Motueka, West Coast, Westport, Greymouth, Hokitika, Wanaka, Queenstown, Twizel, Alexander, Te Anau, Canterbury, Christchurch, Kaikoura, Ashburton, Southland, Timaru, Oamaru, Dunedin, Invercargill, Balclutha, Mossburn, Gore.