The Neill Group has established an excellent reputation as New Zealand’s leading field service provider to a number of commercial and government clients. A visit by a field agent is proven to be an effective way to re-engage with debtors or clients and to ensure the compliance of contractual obligations.

A key to the success of our nationwide field services team is a proven structured process that utilises the skills and experience of field agents who have the ability to communicate with people at every level. Our field agents are skilled at deescalating conflict, negotiating payment arrangements and ensuring compliance with contract and legal obligations.

The Neill Group’s nationwide field agents communicate effectively with people in our community who respond best to a personal visit, including: habitual debtors, multi-cultural clients and people with disabilities, addiction issues or mental health problems.

The Neill Group has many years of experience managing sensitive issues that require a high level of care because of potential damage to a clients brand or market reputation. In some cases, clients or debtors are unable to be contacted by telephone or by post, the best solution is a personal visit to their last known address or a discreet visit to their workplace.

Field visits are a powerful tool when assessing an individuals circumstances and the potential for debt recovery, collecting payments, or simply making informed decision based on accurate information. A personal visit is also a valuable means of determining the condition and location of secured assets or for verifying information.

The Neill Group’s nationwide field services team are training in conducting interviews and pre-disconnection discussions on behalf of utility company’s. The Neill Group’s nationwide field services team also negotiate payment arrangements or settlements based on the parameters set by clients, together with an assessment of the overall financial position of the debtor.

Comprehensive written and photographic reports and provided to aid informed decision making, while maintaining our adherence to absolute regulatory compliance at all times.

A number of our field agents are also licensed as private investigators with a background in law enforcement and many years of experience working with sensitive and complex matters that require a high level of diplomacy.

Legal Document Serving (Service of Legal Process) 

The Neill Group are Wellington’s longest established nationwide provider of legal process serving and para-legal support services with a network of highly experienced authorised legal process servers in every district and region of New Zealand.

The Neill Group serves all New Zealand legal documents, including: district court, high court, family court and employment court legal proceedings along with dissolution of marriage, international legal process, statutory demand notices, witness summonses, subpoenas, eviction notices, protection orders, charging documents for government law enforcement agencies and a range of legal documents that require personal service by a legal process server.

Our highly experienced legal process servers in the greater Wellington region and throughout New Zealand serve legal documents on behalf of government departments, law enforcement agencies, legal firms and debt collection company’s.

The widespread nature of our process servers, allows us to have a detailed knowledge of local geography and the individuals who are the subject to legal proceedings, this insight provides a beneficial edge in carrying out your instructions with a high degree of efficiency using decades of gathered intelligence.

The serving of legal documents can prove challenging when the defendant is actively avoiding service. When this is the case, employing a professional and experienced process server is the best option to ensure the defendant is served in accordance with legal requirements.

Areas of Service 

The Neill Group are based in Wellington with a strategic network of nationwide licensed private investigators, legal process servers (document servers), field agents, security specialists and repossession agents in every district and region of New Zealand, including:

Northland, Whangarei, Auckland, Wellsford, Warkworth, Orewa, Albany, Takapuna, Mangere, Manurewa, Pukekohe, Coromandel Peninsular, Thames, Waihi, Whangamata, Whitianga, Waikato, Hamilton, Te Awamutu, Cambridge, Huntly, Morrinsville, Matamata, Putaruru, Tokoroa, Otorohanga, King Country, Taumarunui, Te Kuiti, Waitomo, Bay of Plenty, Tauranga, Te Puke, Whakatane, Kawerau, Opotiki, Rotorua, Taupo, Turangi, Murupara, East Cape, Gisborne, Tolaga Bay, Tokomaru Bay, Ruatoria, Te Kaha, Taranaki, Wanganui, New Plymouth, Stratford, Hawera, Waitara, Inglewood, Manawatu, National Park, Waiouru, Taihape, Palmerston North, Marton, Bulls, Feilding, Ashhurst, Foxton, Horowhenua, Levin, Otaki, Kapiti, Waikanae, Paraparaumu, Paekakariki, Wellington, Plimmerton, Porirua, Tawa, Johnsonville, Upper Hutt, Lower Hutt, Wainuiomata, Hawkes Bay, Wairoa, Napier, Hastings, Havelock, Waipukurau, Dannevirke, Wairarapa: Featherston, Pahiatua, Masterton, Carterton, Greytown, Tasman, Nelson, Blenheim, Picton, Motueka, West Coast, Westport, Greymouth, Hokitika, Wanaka, Queenstown, Twizel, Alexander, Te Anau, Canterbury, Christchurch, Kaikoura, Ashburton, Southland, Timaru, Oamaru, Dunedin, Invercargill, Balclutha, Mossburn, Gore.